Last updated: 12.10.2026
1. Who we are
These terms apply to all guided tours and related services provided by Jola’s Helsinki Tours (Jolantha Zaus, sole trader, Business ID 3541939-7, Helsinki, Finland), referred to as “I” or “me”. “You” or “the Guest” means the person making the booking. By booking a tour, you agree to these terms. They apply to private customers. For agencies and other business customers, terms are agreed individually.
2. Bookings
Tours can be requested via the contact form on my website or by email. Submitting a request does not constitute a booking. A booking is only confirmed once I have sent you a written confirmation by email. Until then, I cannot guarantee availability, and neither of us is bound by the request. Tours are offered in groups of 1 to 30 guests.
3. What’s included
The content of each tour, including what is and is not included in the price, is described on the respective tour page. Please check this before booking.
4. Prices and payment
All prices are in euros and include VAT where applicable. You can pay in cash at the start of the tour or by invoice. Invoices are payable within 14 days of the invoice date. Online payment options may be added in the future.
5. Cancellation by the Guest
You can cancel free of charge up to 48 hours before the scheduled start time of the tour. If you cancel less than 48 hours before the start, 80% of the original price will be charged. Please cancel by email as early as possible.
6. Late arrival and no-show
Please arrive at the meeting point on time. If you are running late, let me know as soon as possible. If you arrive less than 20 minutes late, the tour takes place as planned, and I will try to extend it so that the full itinerary can be covered. This is not always possible, so the route or content may be adjusted. If you have not arrived 20 minutes after the scheduled start time and I have not heard from you, the tour is considered a no-show. The tour will be cancelled and the full price remains payable.
7. Weather
Tours take place in all weather conditions, so please dress accordingly. Weather is not a reason for free cancellation less than 48 hours before the start. If weather conditions are so extreme that they affect the safety of the group, I may cancel or change the tour. In that case, I will offer you a replacement date. If that date does not suit you, you will receive a full refund.
8. Changes to the programme
I always aim to deliver each tour as described on the tour page. Sometimes, however, changes are necessary, for example due to opening hours, temporary closures, roadworks, public events, crowds, weather, or safety reasons. In such cases, I may change, shorten, swap, or leave out individual stops, or adjust the route and timing. I will always try to replace the affected part with something of similar value, and I will keep you informed where possible. Such changes are not a reason for a price reduction or refund as long as the overall nature and content of the tour remain substantially the same. If a change would significantly alter the tour, I will contact you and we will find a suitable solution together, for example a replacement date or a refund.
9. Cancellation or changes by me
If I have to cancel a tour (for example, due to illness or other circumstances beyond my control), I will let you know as soon as possible and offer a replacement date. If you cannot attend the new date, you will receive a full refund.
10. Accessibility and special needs
I want my tours to be enjoyable for everyone. Please let me know in advance if you or anyone in your group has mobility needs, other access requirements, or anything else I should take into account, so that I can adapt the tour where possible.
11. Children
Children under 18 must be accompanied by an adult, who remains responsible for them during the tour.
12. Your responsibilities
You are responsible for your own safety and belongings during the tour. Please follow my instructions, especially when crossing streets or using public transport.
13. Liability
I am not liable for personal injury or loss of or damage to belongings, unless caused by my negligence. Nothing in these terms limits your statutory rights as a consumer.
14. Right of withdrawal
Under Finnish consumer protection legislation, the statutory 14-day right of withdrawal for distance purchases does not apply to leisure services booked for a specific date. The cancellation terms above apply instead.
15. Complaints
If something is not right, please tell me during the tour so I can fix it on the spot. Otherwise, please contact me by email as soon as possible after the tour, and no later than two months after you noticed the issue. I will review your feedback and, where justified, find a fair solution. If we cannot agree, you can contact the Finnish Consumer Advisory Service (kuluttajaneuvonta.fi) and the Consumer Disputes Board (kuluttajariita.fi).
16. Photos, videos, and recordings
You are very welcome to take photos, videos, and audio recordings during the tour for your personal use, wherever this is permitted. Some places, such as Oodi library, restrict photography or recording, so please follow the rules and instructions on site. Please be considerate of other guests and ask before photographing or recording them. Recordings and tour content (such as my route, stories, and materials) may not be used to create, offer, or promote your own tours or similar commercial services, and may not be passed on to other tour providers or competitors for that purpose. Sharing your photos and videos on your personal social media is fine. I may also take photos during the tour, and I will only publish photos in which guests are recognisable with their consent.
17. Privacy
Personal data is processed according to my Privacy Policy.
18. Force majeure
Neither of us is liable for delays or cancellations caused by circumstances beyond our reasonable control.
19. Applicable law
These terms are governed by Finnish law. Mandatory consumer protection rules remain unaffected.
20. Acceptance and changes to these terms
By submitting a tour request, you confirm that you have read and accepted these terms. The terms in force at the time of my booking confirmation apply to your booking. I may update these terms from time to time, but changes do not affect bookings that have already been confirmed.